aeie studios is responsible to serve our customers to find the best fit and proceed all orders carefully. Therefore, we sincerely apologize if you have received the wrong items.
Wrong items purchased on aeiestudios.com are eligible for free exchange or return within 7 days after customers receiving the package. aeie reserves the right to reject any items that do not meet these requirements:
– We only accept an exchange or return for wrong items from your order.
– We do not accept an exchange or return upon individual requirements for online purchase.
– Exchanges/Returns Form must be sent to us within 7 days after you receive the package.
– Items must be returned to us in original condition as it is unworn and with our tag.
– All shoes must be tried on a carpeted surface until you have decided to keep them.
– We are not responsible for damaged products due to delivery.
You may return the goods by any secure transport to the following address:
Trang Thuy Do
26 Ly Tu Trong
Ben Nghe Ward
Phone number +8477 7581175
Exchanges requested online are only processed upon wrong merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. If the right items are sold out, we offer a return with a complete refund. Exchanges are shipped to you free of charge.
All returns that are shipped back within the 14—day time period will be refunded to the original form of payment exclude PayPal fee. If the complete order is returned, the refund will include delivery costs from you to aeie and will be processed in 7 days.
If you need any help during the process, please contact our team via firstname.lastname@example.org for our guidance.